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Re: Latest Android App Sends 3-4 push notifications for same event

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Luminary
Luminary

After I moved to a brand new phone, my duplicate push notifications stopped (imagine that!).  It took about 6 months for them to begin again, so I know it's an Arlo app issue.  The temporary "fix" (which is really a workaround because this is some sort of bug) is below.

 

1. Force stopped Arlo app

2. Clear Cache for Arlo

3. Clear Storage for Arlo

4. Uninstall Arlo

5. Go to Settings>System>Advanced>Backup

6. I noticed that Arlo is not an application offered in the list of backed up apps but I proceeded with Step 7 anyway

7. Kick off a manual full backup (list of components includes App data, Call history, Contacts, Device settings, Photos & videos, SMS text messages)

8. Wait for backup to complete

9. Re-install Arlo and now I'm not getting duplicate notifications

 

My feeling is that since Arlo is not an application listed in the list of backed up Apps, it's some other data more hidden that Arlo has on the device that's not being managed properly. Hopefully this information helps anyone else until they figure out how to permanently fix it. 

 

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Arlo Moderator
Arlo Moderator

Hi @sangwinacher

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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Luminary
Luminary

JamesC has been aware of this issue since the beginning and was in discussions with QA about these steps.  I sent him a DM but not sure if he's passed the information on to QA.

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Luminary
Luminary

Support Case 40866270 was opened for this.

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