Arlo|Smart Home Security|Wireless HD Security Cameras

Landscape view

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MTP60 Guide
Guide
Latest iOS app doesn’t display correctly in the landscape view on iPhone XS Max.
Can’t see the scroll bar or most of the toolbars.
Please fix this!

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JessicaP Arlo Moderator
Arlo Moderator

We appreciate your patience regarding this. This issue should be fixed now. Make sure you're running the latest iOS version (12.4)  and the latest Arlo app version (2.7.13). 


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JessicaP Arlo Moderator
Arlo Moderator

Hi @MTP60,

 

Do you have a screenshot where you are unable to see the scroll bar or some of the toolbars on your iPhone XS Max?

MTP60 Guide
Guide
Here is a screenshot of what I’m talking about.
Before the last two updates it worked great, can’t recall the update version.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Thanks for providing the screenshot. Is this after updating to the latest iOS version (iOS 12.1.2) and Arlo app (2.6.3)? Have you tried to reinstall the app and see if the issue resolves?

MTP60 Guide
Guide

Yes I am using the 12.1.2 IOS and have re-installed Arlo 2.6.3, and still have the same result and issue.

My wife has the iPhone 7+ and everything works perfect on it, as well as my desktop PC.

I have had Arlo app to reboot my iPhone XS MAX in the middle of watching video, etc. so there is an issue with this phone or combination of the app and phone compatability.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Thanks again for the details and trying out many troubleshooting steps. Our development team is aware about the issue and is currently investigating. We will make sure to update the community once we hear more information. We appreciate your patience and understanding.

JessicaP Arlo Moderator
Arlo Moderator

We appreciate your patience regarding this. This issue should be fixed now. Make sure you're running the latest iOS version (12.4)  and the latest Arlo app version (2.7.13).