Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo pro 2 no longer saving to cloud. Stopped saving 24/7 (CVR) videos since Jul 31.

Reply
Discussion stats
  • 1 Reply
  • ‎2019-08-08 05:29 AM
  • 764 Views
  • 0 Likes
  • 2 In Conversation
Amanda1472
Aspirant
Aspirant
‎2019-08-08 05:29 AM

Só I have a arlo pro 2. It’s always plugged in to energy and I have payed for the 30 day vídeo saving to the cloud. It was working perfect till I check two days ago and on July 31st at 11:40 something AM it just stopped saving the 24/7 vídeos... I need it for liability reason on my small business. The 24/7 30 day saving was just renewed and paid. But it’s not working at all. Only have video in the library. No video on timeline as of July 31st. What do I do?

Labels:
0 Likes
Reply
Message 1 of 2
764
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2019-08-09 09:22 AM

Hey Amanda1472,

 

Are you seeing this problem on the web client on your computer as well?

0 Likes
Reply
Message 2 of 2
732
Discussion stats
  • 1 Reply
  • ‎2019-08-08 05:29 AM
  • 765 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.