Arlo|Smart Home Security|Wireless HD Security Cameras

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markcathome
Aspirant
Aspirant

The recent update to new Arlo Secure App is problematic.
FIRST we weren't notify of it. I discovered the change when it seemed there was a problem with it as my video feed was acting crazy. I installed the new system from my PC.. Its a LOT of changes... not as simple as before... Eventually I figured out how to navigate... HOWEVER ...
While my Battery Powered Cameras and feeds work fine with only the normal lag time, nor so with my wired doorbell... I get Black screens...sometimes with audio, sometimes not... sometimes a pixelated video
... so its NOT a wifi or internet issue as the battery powered camera feeds are ok.

Seems there is a new Arlo server that the new Secure App system has at the back end.

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please send screenshot of what you are seeing with the wired doorbell? 

markcathome
Aspirant
Aspirant

The issue seems to have resolved.

rogerrob
Aspirant
Aspirant

I agree the new app. is terrible. Support know as much as me. Hopeless app.

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