Issues with new Arlo Secure App

[markcathome]

The recent update to new Arlo Secure App is problematic.
FIRST we weren't notify of it. I discovered the change when it seemed there was a problem with it as my video feed was acting crazy. I installed the new system from my PC.. Its a LOT of changes... not as simple as before... Eventually I figured out how to navigate... HOWEVER ...
While my Battery Powered Cameras and feeds work fine with only the normal lag time, nor so with my wired doorbell... I get Black screens...sometimes with audio, sometimes not... sometimes a pixelated video
... so its NOT a wifi or internet issue as the battery powered camera feeds are ok.

Seems there is a new Arlo server that the new Secure App system has at the back end.

[BrookeN]

Can you please send screenshot of what you are seeing with the wired doorbell? 

[markcathome]

The issue seems to have resolved.

[rogerrob]

I agree the new app. is terrible. Support know as much as me. Hopeless app.

[Droopy_98]

This App is not usable.  I’ll bet it was written by AI.  The entire upper management should be review by DOGE! 

[Droopy_98]

It’s not usable at all.  

[BrookeN]

@Droopy_98 if you provide more information on what you are seeing, we would be more than happy to help you. 

[davidvjr]

Unfortunately, the app cannot be installed. I have tried multiple times to upgrade it. I have chatted with technical support. I have worked with them over the phone. They are not capable of troubleshooting.

[StephenB]

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@davidvjr wrote:

Unfortunately, the app cannot be installed. I have tried multiple times to upgrade it. I have chatted with technical support. I have worked with them over the phone. They are not capable of troubleshooting.

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To what device are you trying to install the app?

What OS version is that device running?