Upgrade done to new app without request

[jz88]

I have had Arlo cameras for a long time, on the free subscription.  One evening they upgraded my system to the new App (paid app) without my request.  I am unable to find a phone number, or find out any way I can change the subscription back.  I don't need the features offered for the new plan, which has a monthly fee.  Has anyone else had this happen and were they able to go back?  If not, does anyone know of any other camera systems?  Thanks!

[StephenB]

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@jz88 wrote:

I have had Arlo cameras for a long time, on the free subscription.  One evening they upgraded my system to the new App (paid app) without my request. 

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You just got the trial subscription correct?  When the trial expires you will lose the subscription features, but still have the free 7-day storage.  You won't be charged unless you go in and subscribe yourself.

FWIW, there is only one app.  It supports two user interfaces - one shows Library in the app menu, the other (newer one) instead shows Feed and Dashboard.  Arlo is slowly migrating everyone to the new interface - whether they have a subscription or not.  So the new interface is not "paid".