I can't change my password

[Jakob2711]

I can't change my password (on a pc)

When I try to change to password to a new one it replies that "The new and the old one should be different" - And of course I'm trying with a different password. And I have also tried with different new ones.

What to do then?

[ShayneS]

Have you tried to clear your cache or try to change the password on a different browser?

[Jakob2711]

Yes! - Have tried Crome and Explorer and same issue occors. Have also tried after cache is cleared.

Everytime and no matter which password I try is says "The new password and the old one should be different"

[jguerdat]

On the chance that the error message is too generic, you're not reusing an old password, are you? Try a completely new one.

[Jakob2711]

I have tried with many different passwords. Still the same problem.

Would be great if Arlo could reset passwords

[jguerdat]

Maybe opening a case with support here would help:

https://www.arlo.com/en-us/support/contact.aspx