Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

How long for response on support ticket?

Reply
Discussion stats
  • 1 Reply
  • ‎2021-02-02 09:43 PM
  • 724 Views
  • 1 Like
  • 2 In Conversation
GrammaKate
Aspirant
Aspirant
‎2021-02-02 09:43 PM
Just curious how long I should expect a response on my support ticket to take? I got one response asking for a mountain of information, which I supplied, but now radio silence. All I need is a token reset.
So, is one month a reasonable length if time?
Labels:
0 Likes
Reply
Message 1 of 2
724
1 ACCEPTED SOLUTION

Accepted Solutions
JessicaP
Arlo Employee Retired
‎2021-02-04 07:57 AM

Hi GrammaKate,

 

Let me reach out to you via private message to gather more information from you.

View solution in original post

Reply
Message 2 of 2
692
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2021-02-04 07:57 AM

Hi GrammaKate,

 

Let me reach out to you via private message to gather more information from you.

Reply
Message 2 of 2
693
Discussion stats
  • 1 Reply
  • ‎2021-02-02 09:43 PM
  • 725 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.