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How long for response on support ticket?

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  • ‎2021-02-02 09:43 PM
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GrammaKate
Aspirant
Aspirant
‎2021-02-02 09:43 PM
Just curious how long I should expect a response on my support ticket to take? I got one response asking for a mountain of information, which I supplied, but now radio silence. All I need is a token reset.
So, is one month a reasonable length if time?
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JessicaP
Arlo Employee Retired
‎2021-02-04 07:57 AM

Hi GrammaKate,

 

Let me reach out to you via private message to gather more information from you.

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JessicaP
Arlo Employee Retired
‎2021-02-04 07:57 AM

Hi GrammaKate,

 

Let me reach out to you via private message to gather more information from you.

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