Grant access for my wife doesn't show camera and won't let me add a new device

[Minag_87]

For about a week now, my arlo app has been showing both my cameras and everything is in working order on my side. But on my guest's app (my wife), none of the cameras appear and it won't let me add a new device. It keeps saying that it cannot detect a base station. Please help!

[TomMac]

Have you reset the app on the wife's phone ( uninstall/reinstall ) ?

Verified the Grant access is toggled on for access to the cameras ?

[Minag_87]

Yup, we deleted and re-installed the app. Then I re-sent the access grant email. Still nothing. It doesn't let me get past the "searching for base station" part.

[billkex · Accepted solution]

I went through this after having to reinstall a camera, my "guest" account could not view that camera. Here are the steps I created that will correct that.....

https://community.arlo.com/t5/Arlo-Pro-2/Viewing-from-another-email-account-after-adding-or-removing...

I hope it helps.

[Minag_87]

Thank you very much. That worked