Base Station Not Recording To Cloud. Not deleting previous videos like it should.

[RayDHD]

So as you can see from the attached image, I have recordings for 5 days. The base station isnt deleting previous videos like it should be, resulting in nothing being recorded and uploaded to the cloud. I get motion alerts but when I check, nothing gets uploaded. If I delete a previous recorded file than I will continue to receive new videos. Please fix this. I am not for manually selecting these videos one by one and deleting them every single day. It's supposed to be automatic. Whatever you guys are doing with these updates is breaking the application or base-station. If you can't fix it, at least give me a refund so I can buy new cameras. 

Update: I deleted all the videos and tested the motion sensing.. Before it would upload the footage instantly after it was done recording an event. Now its takes over a minute to upload footage. No so handy when I have thieves running around this neighborhood. And playing the live feed sometimes takes 2-3 minutes to connect, sometimes it won't even connect at all, it just buffers infinitely. And before you say it's a connectivity issue... I never used to have this issue. Nothing changed in terms of device location or internet speeds.

[jguerdat]

The free plan deletes videos from the library after 7 days - nothing has changed. There's no limit on how many videos can be stored.  That leads to an issue with your system or account. We can't help with your account but we can try for the system.

For starters, I would reboot the base and reinsert all camera batteries to get to a known point. If that didn't help, verify that what you see on the app is also seen using a computer web browser. It's possible that the fastest fix is to remove all devices from Settings, My Devices and start fresh (note all settings, modes, rules and schedule to speed the rebuilding).

If it's the account, you can do the above removal and then create a new account using a second email address to set the system up fresh. Otherwise, use the Contact Support link at the bottom here.

BTW, with the world now online a lot more, speed of response can be a local or and ISP issue, not to mention anything in the great World Wide Wait.