Geofencing with Scheduling

[BobChadwick-GA]

I'm trying to use the geofencing feature with a schedule.  When I am away the system is armed.  When I am home it is subject to a schedule; disarmed when home except from 11pm to 6am when is is armed.  

I manually place the system in geofence mode.  It arms when I leave and disarms when I return.  It rearms at 11pm and disarms at 6am.  

The problem I'm having is that once it disarms per the schedule at 6am, it stays in the schedule mode and doesn't go back to geofence (it probably goes in to schedule mode at 11pm but I didn't think to look).  I have to manually place it back in geofence mode. 

Is this normal?  Am I missing a setting.  

[BobChadwick-GA]

No one else is having this issue?

[ShayneS]

Hi @BobChadwick-GA

When you are using the Geofencing mode, you have this mode selected & (have you Home/Away) set as your schedule correct?

[BobChadwick-GA]

Yes.  Here's a screen shot from the app.  I'll come home at 6 or so with the device in geofence mode, the devices will disarm as I get close and them rearm at 11pm and them disarm at 6am pursuant to a schedule.  

The system won't rearm when I leave in the morning around 8:30 and when I look on the status screen the mode will have changed from geofence to schedule.  

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

[BobChadwick-GA]

I've restarted and changed various settings.  I just realized that the picture is not visible.  

The Away mode is set to Armed and the Home mode is set to Schedule.

[ShayneS]

Is this occurring with an iPhone or Android device?

[BobChadwick-GA]

iPhone.

[ShayneS]

Which version of iOS is your iPhone using & what is the version of the Arlo Mobile App installed?

[BobChadwick-GA]

IOS 14.01

Arlo 2.20

[BobChadwick-GA]

Any thoughts Shayne?

[ShayneS]

@BobChadwick-GA

Did you happen to send any requested logs to the email provided?

[BobChadwick-GA]

I don't see a request for logs here.  Did you send me an email?  If so, can you resend it?  I purged by junk mail folder this morning.

[ShayneS]

Hi @BobChadwick-GA

Please check you PMs. I just resent the request.

[BobChadwick-GA]

I'll recreate the issue in the morning and send the logs.  

[ShayneS]

Perfect, let me know when you send it & I will get them looked at. 

[BobChadwick-GA]

Logs have been sent.  

[ShayneS]

Received, thank you. I will provide an update as soon as possible.

[ShayneS]

The Arlo development team is currently investigating this issue with Geofencing with Home set to Scheduled results in Mode switching to Scheduled permanently. We will provide an update as soon as we have more information to share.

[BobChadwick-GA]

Any word Shayne?

[ShayneS]

The development team is still investigating. I will be sure to post an update as soon as I can.

Thank you

[ShayneS]

Hi @BobChadwick-GA

The development team is still looking in to this issue for you. May I ask if you  can send another log in after replicating?

Thank you