Fails to completely delete 'Grant Access' friend

[Tim_Keithy]

Hi,

In the APP Arlo Secure,

I am deleting the 'Grant Access - Accepted' friend, it pops up to confirm to remove your friend <OK>.  but it still appears in Grant Access List.  Which I have no longer communicate with this friend.

I am using free (Not subscribe to any plan)

In web browser

my.arlo.com/account

After loged in. It displays only to subscribe monthy or yearly member fee

I Very appreciate any help .

Thanks

[ShayneS]

This symptom should now be resolved. Can you restart your app and try performing this action again?

[aroberts4741]

I have the same issue.  Tried to delete on the app and on the website using edge and chrome (incl incognito).  Same problem.  I'm interested in following this b/c I need to get an ex off of my acount.

[ShayneS]

Thank you for the feedback. Are you still experiencing this and is it occurring with Android or iOS and which version of the Arlo app?. 

[Normak]

Having the same problem here…. Definitely a bug!

[ShayneS]

@Normak

Thanks for reporting, Is it occurring with Android or iOS and which version of the Arlo app?. 

[GeorgeP1802t]

I have the same issue and configuration (Arlo Pro2). I dismissed the request to a subscription plan. 

Note, the issue surfaces on Android, iOS, and Web Interface.

[ShayneS]

@aroberts4741 

Is this occurring with iOS or Android and what Is the version number of the Arlo app? 

[MartynR]

Its also happening for me in both the web portal and the IOS app.

[Ocnarf]

Same happens to me via Arlo secure as well as via web.

Arlo secure ver. 6.3.4_6030402

Any hint is appreciated.

Franco

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[topazpumpkin]

Same issue here. The issue is irrelevant to the client (web or app), it seem it has to do with the server side. 

I captured the HTTP request to the server (https://myapi.arlo.com/hmsweb/users/friends/remove?eventId=...) and the server responded {"success":true}, while the guest to remove is still there when refreshing the page.

Please help!

[ShayneS · Accepted solution]

This symptom should now be resolved. Can you restart your app and try performing this action again?