Arlo|Smart Home Security|Wireless HD Security Cameras

Not receiving 2FA code

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GEMIRKHAN
Follower
Follower

I have attempted to login to my account and 2FA will not send me a code from Text, or email. Recently I have changed my phone but it has the same phone number. I would love to see if any one can help me, send a code either to my email or text to my phone. Support is informing me that I don't qualify for support.

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BrookeN
Arlo Moderator
Arlo Moderator

Were you able to log into the account? Did you try a different method for the 2FA to go to like an email address or phone number?

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