Dots in the hamburger menu

[DannyM70]

My Arlo app have an orange dot in the hamburger menu, i checked inside the menu and it won't go away way

[Edinburgh_lad1]

That's the case for me, too. I've checked everywhere within that menu on the app, but I have no unread messages and so I have no idea how to get rid of that dot.

I'm sure the development team will help answer that.

[jguerdat]

The orange dot is a notification that you don't have something set up such as zones, 911, etc. Go through Settings to determine what isn't set up and whether you care.

[DannyM70]

Yeah maybe is something about the latest update they should fix that.

[GR2011]

Agree, It's something they should fix. I checked all the menu items, and found no entry items (like 911 or notify a friend) that required my attention or the app. 

[ShayneS]

Which version of the Arlo app are you using? 

[GR2011]

4.3.1_28528

[DannyM70]

Version Arlo Secure 4.3.1

4.3.28528

[ShayneS]

Thank you, I will investigate this. 

[DannyM70]

Sorry is 4.3.1_28528 and I write a 2 by mistake 

[DannyM70]

Thanks You

[ShayneS]

Hi, 

Are you still experiencing this issue?

[DannyM70]

Yes is still there the orange dot, nothing to do in settings or marked 

 

[GR2011]

Yes, I still have the issue across all my cameras. 

 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Edinburgh_lad1]

It's nonsense with these notifications dots and frankly, I don't understand why it's not clear from the menu what is not set up.

Moreover, I now have a notification dot for two of my cameras, in addition to the hamburger menu one, whereas the third camera doesn't have one. How's that even possible?

[sunstar777]

Same here. It truly is poor UX.

[ShayneS]

Are you still experiencing this issue with the latest version of the Arlo app 4.6.1? 

Thanks 

[GR2011]

Hi there, 

The current version available to me on Android is 4.6.28545. I will check as soon as it is available to me. I tried uninstalling and reinstall, but I don't get the 6.1 yet. 

 

[ShayneS]

@GR2011 Okay, Thank you! Don't worry about the 4.6.1 version, 4.6 should be suffice.

[GR2011]

Now I have version 4.6.1_28552 and still see the dots. When I go to each camera to check the settings, I don't see any orange dots.

 

 

[ShayneS]

@GR2011 Thanks for the update, please let me know if anything changes. 

[GR2011]

Shayne, 

I logged off and signed back on and the dots are gone. They only come back for a particular camera if there is an issue like it is turned off or a battery needs to be recharged. 👍