Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot select push notifications on Edit Rule page for Arlo Pro 2

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DSW Aspirant
Aspirant

Can't select push notifications on edit rule page.  It asks "how would you like to be notified?"  Two selections are Push Notifications and Send email alert but the "check boxes" cannot be selected. 

Guru jguerdat Guru
Guru

Are you the primary user or one that was granted access? What are the other settings in the rule?

philglov Aspirant
Aspirant

I have the same issue when using the web interface with Chrome. However, the mobile app allowed the selection.  Have not checked with IE. 

DSW Aspirant
Aspirant

Hi guys, thanks for the quick response.  I am the only authorized user, have not setup any others on the account.  When I first stetup, it did work and I do have one cam setup for notifications.  What rules are they in settings? Tried using Chrome and Firefox as well.

DSW Aspirant
Aspirant

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JessicaP Arlo Moderator
Arlo Moderator

Hi @DSW and @philglov,

 

Are you experiencing this same issue through the Arlo app (via phone app)?

AMorH Aspirant
Aspirant

Hi DSW, I've had the same issue. Whenever it occurs I get around it by editting from the Arlo app and then saving. Once saved I can go back to editing the notifications from the browser. Ironically I stopped editing from the app because the scheduling was buggy on it.. but it seems on the browser (Chrome/Edge/Firefox) this happens (unable to enable) on the notifications section when going back in to edit.

DSW Aspirant
Aspirant

Thanks for the responses, seems like if I use the app thru my iPhone it works.  I can change the settings there.  The web app on my computer (ios) is stil grey'ed out and cannot choose but noticed the "email notify" seems to be active.  So I guess it is partally solved.