Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Cannot record video and no notification by motion detected.

Hi, I have a Pro2 set(PN: VMS4230P-100EUS). I used it for a few months, then I give them to a friend of mine. My friend creat a new account and added the device successfully, but the cameras cannot record video by Armed with motion detected. Cameras' Motion Detection Test is OK. 

 

And I have reset(press and hold that little hole) the base. And take out cameras' batteries. Still not work.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 17
Guru

Re: Cannot record video and no notification by motion detected.

What are the LEDs on the base showing? DO you see all devices (base and cameras) in Settings, My Devices as well as on the Devices tab?

Message 2 of 17
Aspirant

Re: Cannot record video and no notification by motion detected.

Hi, there are 3 green LEDs bright on the base. I can see all my devices anywhere, and I can even test their motion detection successfully.

Message 3 of 17
Luminary

Re: Cannot record video and no notification by motion detected.

Have you try to do manual record to see that works?

Message 4 of 17
Aspirant

Camera won't detect motion

Camera added to system, not detecting motion or recording video.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 5 of 17
Aspirant

Re: Cannot record video and no notification by motion detected.

Live is works, but no video recorded after I pressing the record button.

Message 6 of 17
Luminary

Re: Cannot record video and no notification by motion detected.

Did the live view showing being recorded at all? you should able to see a time related on the video while recording? You will see how long is being recorded also.

Message 7 of 17
Guru

Re: Camera won't detect motion

Are you using the Armed mmode or a custom one?

Message 8 of 17
Aspirant

Re: Cannot record video and no notification by motion detected.

The video can be recorded, there is a timer running while recording, the videos also appear in Library, but the video file is not created on the USB storage drive as usual.

Message 9 of 17
Aspirant

Re: Camera won't detect motion

All of my cameras stopped detecting motion as of yesterday afternoon. Rebooted everything and still nothing.
Message 10 of 17
Aspirant

Re: Cannot record video and no notification by motion detected.

All of my cameras stopped detecting and recording as of 7:53 last night. I know I didn’t do anything because I was on a plane when they went down and can’t reboot because I’m traveling. Waited on Arlo’s custo service chat for close to half an hour and no one answered.
Message 11 of 17
Guru

Re: Camera won't detect motion

Need details starting with what the LEDs are showing as well as what mode is selected.

Message 12 of 17
Aspirant

Re: Camera won't detect motion

All green on the router and the cameras flash orange for movement but don’t notify or record. I have everything set the same as it has always been. This isn’t A new install. They all went down at the same time yesterday.
Message 13 of 17
Apprentice

Re: Cannot record video and no notification by motion detected.

Not working as of last night. Have restarted everything. Still not working
Model: VMC3030 | Arlo Wire-Free Camera
Message 14 of 17
Aspirant

Re: Camera won't detect motion

@jguerdat The three LEDs are all green and the middle one is flashing when I selected Armed mode.

Message 15 of 17
Guru

Re: Camera won't detect motion

This seems to have multiple threads merged. Please restate your issue so I'm sure of what we're talking about. 3 green LEDs is good.

Message 16 of 17
Aspirant

Re: Camera won't detect motion

Hi, I didn't do anything, but they came back, you modified the bug in the background?

 

Thanks all the same.

Message 17 of 17