- Related Labels:
There was an issue that impacted a small number of users that resulted in the symptoms you've described, that issue has since been resolved. Please let us know if you're still experiencing issues today.
With the pro2 cameras you should have free 7days arlo cloud storage that should show up in the library app.
The VMB4000 Base station has the option to backup the recordings using a USB memory stick.
Is the app mode selected by the base station set to armed? If not, and mode is set to disabled then no recordings will be made.
Confirm what the model number of your base by looking at the sticker on it’s bottom.
If you have the 4000 Base station then you will need to eject the USB device using the app and view recordings on a pc.
And you should also have these recordings in the arlo app cloud library for the last 7 days.
If not check if you previously had a subscription plan that’s expired and if so remove the camera from the subscription list as arlo will not record that camera.
My understanding is that if a arlo subscription plan expires on at least one camera then all camera devices on the account default to the same expired status and so no recordings.
To test this remove the door bell from the account and remove the subscription plan. See if you’re other cameras begin recording.
I guess if it’s not recording then it’s not much use anyway unless it connected to the base station with USB backup but given an intruder it might be the first thing stolen hence the advantage of using arlo cloud recordings.
Might be best if others can comment before proceeding.
Thanks for your reply, my model is VMB4000r3. but I have viewed my recording from my phone for many years, I never paid subscription for cloud service, only when I recently purchased a new door bell and was convinced by sales to tried a few months free cloud services, and it has been expired recently, May be that is the cause of the problem? How could I go back to my pre-trial stage? Thanks
As @Dannybear says, your Pro 2 cameras came with 7 days of free Cloud storage. That is what you've been viewing on your phone. You haven't been seeing the recordings on the USB stick there.
The doorbell doesn't come with that, so it does need a subscription for cloud storage. A single camera subscription should be sufficient.
How many cameras do you have (including the doorbell)?
If that's the case, could we get an update? Was working fine till a few days ago