Canada

[CurlyHoward]

Hello there. Trying to reset my Arlo pro 2 system. Have a vm4500 base. Tried all restring suggestions. The reset does not want to connect when that swirly thing goes for a few minutes and does not connect. Any helpful hints?

[StephenB]

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@CurlyHoward wrote:

Hello there. Trying to reset my Arlo pro 2 system. Have a vm4500 base. Tried all restring suggestions. The reset does not want to connect when that swirly thing goes for a few minutes and does not connect. Any helpful hints?

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Are you trying to reinstall the base?  Or is this an issue with reinstalling the cameras?

[CurlyHoward · Accepted solution]

Have followed all the Arlin structures to reconnect. As of May 12 this year the cameras stopped recording any movement  just like that. All 5 of them. Have read all the follow up procedures. I’ve contacted Arlo to ass if they cancelled the Free 7 day on going capture. They have all but ignored my question. I believe this is the problem. But if there is a fix I’d really appreciate it. Frustrated to no end with all this 

[StephenB]

7-day cloud recording is still provided for your cameras.

I am confused about your current status.  

1. Are the cameras and base showing up in your account?
2. Are you able to livestream the cameras?

[CurlyHoward]

Having tried both many times to no avail. I think Arlo has done something to the free 7 day rolling capture of movements. I’ve had the system for about 4 years and has worked exceptionally u til May 12 of this year. 

[CurlyHoward]

1/. Yes the cameras and base were showing up on my account 

2/ unable to livestream unless I manually tapped each camera for a viewing. But after that no movements get captured anymore. Use to be that I went up to a camera and I can see the faint infrared nights flickering. Now nothing.  Just a black screen on the camera 

3/. Have reset the cameras and base station many times and had  Arlo walk me thru the steps. Nothing.  But when asked if they deliberately cut my Free 7 day rolling service I get no reply. 

[StephenB]

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@CurlyHoward wrote:

1/. Yes the cameras and base were showing up on my account 

2/ unable to livestream unless I manually tapped each camera for a viewing. But after that no movements get captured anymore. Use to be that I went up to a camera and I can see the faint infrared nights flickering. Now nothing.  Just a black screen on the camera 

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First, Arlo hasn't removed the free 7-day storage.  Your issue must be something else.  There have been several folks who found that recording stopped with their old cameras - many have reported that removing the equipment from their account, doing a paper-clip reset on the base, and adding everything back resolved the problem.

1. Have you tried the motion detection test on a camera (just to make sure that is still working)?
2. Can you make a manual recording while livestreaming a camera?