Unkown Error when trying to log in

[HarrazH]

Hi All,

I need an urgent help or guide me to where should I look if possible.

I'm trying to log in to my account on the Arlo mobile app to view my cameras (Arlo Pro 2) but for some reason getting Unkown error. Credentials are correct , I’m sure of that as I have reset the password in an attempt to resolve the issue. Please help!!!

[jguerdat]

Have you rebooted the phone and reinstalled the app? Can you try a different phone?

[HarrazH]

Hi,

Thank you for your prompt response.

I have tried all of that except for a different phone.

Let me try that, thank you!