Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Discussion stats
  • 2 replies
  • 99 views
  • 0 kudos
  • 3 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Highlighted
Follower

Can't Login On An IPad Pro 11-Inch 2018 Model

I've had the Arlo Pro 2 now for about 4-5 months.   I've been able to use their app on my Samsung Note and older IPAD.   I recently switched to the new IPad Pro.  Bad move.  The ARLO app DOES NOT WORK with the new Ipad Pro (yes, i've deleted it, updated and checked for newest version of your software).

 

I've repeatedly asked Arlo for help via twitter.  They keep telling me to search here and find my answer.  They appear to have no phone support.   The only source for help is on this blog posting.  Weird.

 

Ok, I'm here reposting old posts stating the same thing.    I'm giving 24 hrs for a cure or I call AMEX and reverse all netgear/Alro related charges.

 

Thanks

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 3
Arlo Moderator

Re: Can't login on an iPad Pro 11-inch 2018 model - REPEAT of past post

What version of IOS is your ipad running?

 

If you would like the Customer Support Page, I have linked it here for you - Arlo Tech Support

Message 2 of 3
Aspirant

Re: Can't Login On An IPad Pro 11-Inch 2018 Model

Not sure this will help, but I'm running my iPad is on 12.1.1 and the Arlo app is 2.70, and these work fine for me and this even allows me to login with FaceID

Message 3 of 3