This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Re: Camera continuously stops working. Tried removing & re-syncing but going offline after 1 day
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I have always had connection problems with this device but now its just become flat out unusable.
I keep getting the message that the device is offline. I know its charged up as its plugged in for CVR and I made sure to fully charge separately before troubleshooting just to make sure it wasn't the cable it was attached to.
I removed the device from my setup, resynced and it worked for exactly 1 day then stopped again. I have removed and resynced it twice but it does the same thing each time.
I'm stumped.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi ChrisWhigham,
Does your camera show any LED light when it shows offline? And what LED lights are you seeing on your Base Station when your camera is offline?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Same issue here. I've tried using text support and they don't have any suggestions beyond what you've described. I found the same issue discussed in these forums and on other websites. Fingers crossed we receive a solution and reassurance soon. I really love my arlo system when it works.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
ChrisWhigham,
Have you tried swapping the two cameras to see if your second camera still has problems or not?
Hi halarlo,
You mentioned you contacted our support team. Let me reach out to you via private message to gather information from you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I'm having the same problem with all 3 cameras.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
-
Accessories
1 -
Arlo Mobile App
203 -
Arlo Pro 2
11 -
Arlo Smart
50 -
Before You Buy
817 -
Features
179 -
Fehlerbehebung
1 -
Firmware Release Notes
57 -
IFTTT (If This Then That)
24 -
Installation
912 -
Online and Mobile Apps
865 -
Service and Storage
318 -
SmartThings
37 -
Troubleshooting
4,372