Arlo|Smart Home Security|Wireless HD Security Cameras
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Beltfed762
Aspirant
Aspirant
Got an Arlo pro 2 system with 3 pro 2 cameras. The first 2 cameras connected and work fine but the third will sync and connect but when I open the Arlo app, there is an error message on that camera that’s says it failed to connect.
Deleting the camera from the base station and trying again does the same thing. I’ve tried every trouble shooting step I can find online or think of.

Any help is appreciated.
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jguerdat
Guru Guru
Guru

Have you tried both the app and browser to see if there's a difference? Also, try logging out and back in.

Beltfed762
Aspirant
Aspirant

Don’t have access to a browser but tried everything else.

 

the attached pictures is the error I get. It syncs but doesn’t work

79430C67-A461-43F2-8A2F-C625B1AA03D9.jpeg

jguerdat
Guru Guru
Guru

Can't see the image until approved. You can use a mobile browser by telling the browser to use the desktop site.

Beltfed762
Aspirant
Aspirant
Is it possible to escalate this issue to get help from Arlo? I’ve tried everything I’ve read online and the Arlo website just directs me to forums or FAQ’s.
jguerdat
Guru Guru
Guru

Use the Contact Support link at the bottom here and again on the 2nd page. On the 3rd page you get contact info:

 

https://www.arlo.com/en-us/support/contact.aspx

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