Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Camera connects then says “Cannot connect”

Got an Arlo pro 2 system with 3 pro 2 cameras. The first 2 cameras connected and work fine but the third will sync and connect but when I open the Arlo app, there is an error message on that camera that’s says it failed to connect.
Deleting the camera from the base station and trying again does the same thing. I’ve tried every trouble shooting step I can find online or think of.

Any help is appreciated.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 6
Guru

Re: Camera connects then says “Cannot connect”

Have you tried both the app and browser to see if there's a difference? Also, try logging out and back in.

Message 2 of 6
Aspirant

Re: Camera connects then says “Cannot connect”

Don’t have access to a browser but tried everything else.

 

the attached pictures is the error I get. It syncs but doesn’t work

79430C67-A461-43F2-8A2F-C625B1AA03D9.jpeg

Message 3 of 6
Guru

Re: Camera connects then says “Cannot connect”

Can't see the image until approved. You can use a mobile browser by telling the browser to use the desktop site.

Message 4 of 6
Aspirant

Re: Camera connects then says “Cannot connect”

Is it possible to escalate this issue to get help from Arlo? I’ve tried everything I’ve read online and the Arlo website just directs me to forums or FAQ’s.
Message 5 of 6
Guru

Re: Camera connects then says “Cannot connect”

Use the Contact Support link at the bottom here and again on the 2nd page. On the 3rd page you get contact info:

 

https://www.arlo.com/en-us/support/contact.aspx

Message 6 of 6