Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Camera batteries

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Kevin0603 Aspirant
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So 2 of my cameras do not want to stay charged. I charge the batteries. Put it in the camera. Gives me a blue light then goes away. When I log in to the app it keeps telling me “ charge battery”. Any ideas?
Thank you!
Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

Rebooting the base frequently helps.

Kevin0603 Aspirant
Aspirant

I just completely turned it off and on. And both cameras still won’t work. I may need to just buy new ones?

Guru TomMac Guru
Guru

How are you charging your batteries ?

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Kevin0603 Aspirant
Aspirant

@TomMac @jguerdat At Best Buy I bought a dual Arlo battery charger.
Instead of using the cable that it came with.
This one charges 2 batteries at once.

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Guru TomMac Guru
Guru

If you are using the Arlo charge tube ( with supplied ac adapter ) and they aren't hoeing a charge, it very well be the batteries ...

tho I would fine it funny that more than one would go bad at the same time.

About how many times have they been charged?.... Some of mine are over 20x.

 

if less than a yr, they may be covered by arlo warranty, go thru support

 

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Vips4319 Aspirant
Aspirant

(Optional) Check if you have upto date firmware updates.