Arlo|Smart Home Security|Wireless HD Security Cameras

Blank black screens in live camera video feeds in Arlo app on iOS? See screenshot.

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RCQ
Aspirant
Aspirant

48C3F0A8-4C16-4661-B8B2-FA31B50549A9.pngHow do I view any video ...they are always blank

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jguerdat
Guru Guru
Guru

Have you tried rebooting the base? How about rebooting the phone and reinstalling the app as well as trying the web client to see if there are differences?

RCQ
Aspirant
Aspirant
yea i had no luck. it works on all devices except my ipad pro
jguerdat
Guru Guru
Guru

Then it's an iPad Pro/OS/app issue. You can use the Contact Support link at the bottom here to raise the issue but you may also want to contact Apple about this.

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