Base Station not online

[SSparr]

We recently got a new router. I’m trying to get my Arlo system back online, but am having a few problems. I’m connected via LAN. THE LED is solid blue, and it’s recognized in the app. However, the app shows it offline, and I’m unable to connect cameras. 

[jguerdat]

While it shouldn't be needed, try rebooting your router and hub in that order. Also reboot your phone to see if that makes a difference and check the web client (my.arlo.com) to see if there's a difference.