Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Pro2 Cameras VMB4000 Hub Battery Cameras Offline

Reply
Discussion stats
  • 1 Reply
  • ‎2023-09-17 11:18 AM
  • 248 Views
  • 0 Likes
  • 2 In Conversation
Lake45Ave
Follower
Follower
‎2023-09-17 11:18 AM

My Arlo Pro 2 wired and battery cameras went offline after (I think) a firmware update was pushed to the VMB4000 hub. All cameras showed offline, then the wired ones came back but not the battery ones.  After 2 days of troubleshooting I found that swapping the battery for the hard wired Arlo Pro2 camera the cameras came back online. So, if your battery powered Arlo Pro2 went offline recently connect it directly to power and it may reconnect.

Labels:
0 Likes
Reply
Message 1 of 2
248
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2023-09-19 12:50 PM

@Lake45Ave 

 

Thank you for the feedback, I'm glad they are back up and running. 

0 Likes
Reply
Message 2 of 2
203
Discussion stats
  • 1 Reply
  • ‎2023-09-17 11:18 AM
  • 249 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.