Arlo pro2 Login issue

[Dcat]

I can’t login to my arlo account.. I have a arlo 2 pro BaseStation that had been working fine for the last four months until yesterday when I tried to log onto my account in error message occurred informing me that the registered user email with my account is not recognise .. I have a 12 month package worth of membership. I set it up so that it re-news every year.. hope someone can help me out with it please

[michaelkenward]

Have you tried again?

Perhaps the system had a hiccup.

[Dcat]

Yeah
Tried to login about 10 times while connected to the network as the basestation Wi-Fi.
I tried to connect again using my friends Wi-Fi network and enter my password and username and this time the display massage said the the account was deleted. I decided to try and re- registered the basestation with the same Premium membership for 1 year / set to auto renew . I used the same username and gmail email I have always had.
It Works but no history no cameras synced no evidence of the unit ever having anything to do with the original account I set the station up with.

[jguerdat]

I would immediately open a case with support.  I don't know what may be able to be done but this shouldn't be happening.

[JamesC]

Dcat,

I would like to take a closer look at the issue you are describing, can you send me a private message with the email you used to originally set up your account?

JamesC

[JussWunKorean]

3/3/18
This just happened to me. Any resolution yet???

[JamesC]

JussWunKorean,

Check the login information you have entered and be sure it is correct. Are you still experiencing an issue logging in?

JamesC