Arlo pro2 7 day cloud

[MtgMike]

I have had the Arlo pro 2 for several years with 7 day grandfathered cloud recording. I moved and reset the unit up,  after 6 months of inactivity ,at my new location with my new email address  and the recordings are not kept for 7 days now- only the one day. How can I rectify this? Everytrhing works fine except for the 7 days. As an fyi, I only have 5 cameras total, of which I am only using 2.

Any help would be appreciated.

Thanks

[MtgMike]

I should clarify that the 7 days are visible on my.arlo.com, but not in the app (most recent version) on my iphone which is my preference

[dcfox1 · Accepted solution]

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@MtgMike wrote:

I should clarify that the 7 days are visible on my.arlo.com, but not in the app (most recent version) on my iphone which is my preference

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Since it works at my.arlo.com have you removed the app and reinstall it on the phone?

[MtgMike]

That worked. Thanks for the help!