Arlo pro2 4000 power off

[Donsmyth]

After the last upgrade the base station became unstable, going offline and having to reboot it to get it working again.

now it won’t even power up, no lights on. I have put a tester on the power supply and it is working giving me the required 12v

i have unplugged the base station, reset it etc, doesn’t switch on?

[jguerdat]

What is the power LED showing? If anything but green, it's not gonna work. Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

[Donsmyth]

No green power light. Have logged a fault with arlo support got a confirmation back promising a 24 hour response and have now waited 5 days, no response?

[jguerdat]

Tickle 'em back. Don't let it go on and on.

[Donsmyth]

Have got a ticket 40569820 generated by a user on my behalf but have never been contacted by anyone Not very satisfactory 

[slompochomp]

You can try the Hard Reset, but if your not even getting lights it sounds like a faulty base station. If you have not done so try the Hard Reset any way; you never know until you try. If still nothing call Support back.
How can I reset my Arlo base station to the default values?