Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo pro 2 not recording or alarming

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Kkartel Aspirant
Aspirant
On of 2 cameras has quit alarming and recording. Using the free software

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Kkartel Aspirant
Aspirant
You won't believe this. I did the resyncs on Saturday and today it's working!! Amazing. Just took a mention of calling support and whammo it's behaving now!

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Guru jguerdat Guru
Guru

Details. What have you tried? What do you see? Are the motion indicators (3 lines and a dot in the app, running men in the web browser) in the Devices tab gray or black? Gray means disarmed - check your active mode.

Kkartel Aspirant
Aspirant
Both camers are armed. The 2nd camera is fine. I have turned off the camera and turned it on via the app. I will check for the lines and get back to you in a little bit.
Kkartel Aspirant
Aspirant
Have the 3 lines and dot.
Guru jguerdat Guru
Guru

But is the icon black or gray? Gray means the camera is disarmed.

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Kkartel Aspirant
Aspirant

@jguerdat It is black. My last reply must not have made it to you. So do you think a rsync on that camera would be helpful?

Guru jguerdat Guru
Guru

That would be a good first step.

Kkartel Aspirant
Aspirant
Great I will do that when I get to dad's. probably tomorrow or the next day.
Kkartel Aspirant
Aspirant
No luck. Now the blue light in the front is not on either. I do still have black lines with the dot. The 2nd camera has amber lines and dot but still records and alerts
Kkartel Aspirant
Aspirant
Ok 2nd camera has black lines and dot and alerting and recording. 1st camera no light and no alerts or recording. I have synced several times. 1st camera still has the black lines as and dot. I can manually record.
Guru jguerdat Guru
Guru

You may need to open a case with support for a bad camera:

 

https://www.arlo.com/en-us/support/contact.aspx

Kkartel Aspirant
Aspirant
You won't believe this. I did the resyncs on Saturday and today it's working!! Amazing. Just took a mention of calling support and whammo it's behaving now!