Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo pro 2 not recording or alarming

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Aspirant
Aspirant
On of 2 cameras has quit alarming and recording. Using the free software

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Aspirant
Aspirant
You won't believe this. I did the resyncs on Saturday and today it's working!! Amazing. Just took a mention of calling support and whammo it's behaving now!

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Guru Guru
Guru

Details. What have you tried? What do you see? Are the motion indicators (3 lines and a dot in the app, running men in the web browser) in the Devices tab gray or black? Gray means disarmed - check your active mode.

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Aspirant
Aspirant
Both camers are armed. The 2nd camera is fine. I have turned off the camera and turned it on via the app. I will check for the lines and get back to you in a little bit.
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Aspirant
Aspirant
Have the 3 lines and dot.
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Guru Guru
Guru

But is the icon black or gray? Gray means the camera is disarmed.

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Aspirant
Aspirant

@jguerdat It is black. My last reply must not have made it to you. So do you think a rsync on that camera would be helpful?

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Guru Guru
Guru

That would be a good first step.

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Aspirant
Aspirant
Great I will do that when I get to dad's. probably tomorrow or the next day.
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Aspirant
Aspirant
No luck. Now the blue light in the front is not on either. I do still have black lines with the dot. The 2nd camera has amber lines and dot but still records and alerts
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Aspirant
Aspirant
Ok 2nd camera has black lines and dot and alerting and recording. 1st camera no light and no alerts or recording. I have synced several times. 1st camera still has the black lines as and dot. I can manually record.
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Guru Guru
Guru

You may need to open a case with support for a bad camera:

 

https://www.arlo.com/en-us/support/contact.aspx

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Aspirant
Aspirant
You won't believe this. I did the resyncs on Saturday and today it's working!! Amazing. Just took a mention of calling support and whammo it's behaving now!

View solution in original post

Discussion stats
  • 11 Replies
  • 1561 Views
  • 0 Likes
  • 2 In Conversation