Arlo pro 2 Blinking orange and blue

[Sam4]

Hi there,

Hopfully someone can help! My Arlo Pro 2 has started flashing blue and orange and will not connect to the home base.

It was working fine untill it ran out of battery the other day. When I charged it back up and tried to reconnect it wouldn't reconnect. After waiting a couple days for it to reconnect I removed it from the account and tried to reset. That is when noticed the blue and orange blinking. Since then I have tried to factory reset, while its plugged in, not plugged in and with the battery out while plugged in and had the same result.

Please let me know what I can do to solve this problem, any help would be greatly appreciated!

Cheers

[Dannybear]

It could be waiting to be updated.

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean 

[Dannybear]

Can you try adding the camera using the arlo web portal in pc browser connected to the local network. 

[Sam4]

Hi Danny,

Thanks for your responses! For question 1 I agree, I have looked everywhere for a potential solution but cannot find anything. For Arlo 2 it says "Alternating blue and amber. A firmware update is in progress. DO NOT TURN OFF THE CAMERA." Because the camera died, I think I’m experiencing what happens if you turn it off while it’s not supposed to be turned off.

For question 2 I have just tried it and unfortunately no success.

If you have any other ideas, please let me know! I’ve tried everything I can think of and am happy to give anything a go. They were expensive cameras and its disappointing to have one die so soon! 

[Harrich]

I am experiencing the exact same problem. I cannot find a solution to reset or reconnect.

[jguerdat]

Have you reinserted the battery? That will reset the camera to a known state. If the blinking goes on for >15 minutes, it's safe to try this since the update (if that's what actually caused the issue) has failed. If still blinking, it seems to be a failed camera.

[Harrich]

I have removed and reinserted the battery. Separately, I remove the battery and used a cable for power. In both instances, the camera returns to the same blinking state. Is the camera really toast? 😞

[jguerdat]

So it would seem. Is it still in the 1 year warranty?

[Sam4]

Hi,

Unfortunitly ,its about a year and a half old so passed the one year warranty. Does this mean that the camera is dead?

Cheers, Sam 

[jguerdat]

That would be my guess.