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So my premier trial ran out, I swear that when I bought the ultra cameras there was supposed to be free 3 day cloud recording but that's besides the point now. I have 4 ultra cameras and 1 pro 2 that I have on a 2k plan, and they are all connected to the ultra smart hub. At a different location, I have a pro 2 base with 4 cameras connected with no plan with no problem, but when I connected the 5th camera it's inactive and requiring a subscription???
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I think the issue is that you have don't the single Pro 2 on the hub included in your Premier plan. Thus, it's counted as one of the free cameras. You can either include it in your subscription (activate it in Smart settings) or set the second system up new with a second account using a second email address.
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Guess I'm missing something. Your screenshot shows all 5 cameras as active - what is it that causes you to say you can't use it?
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Check your Smart settings in Settings. See if deactivating Smart for that camera works. If not, post a Smart screenshot.
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Hey jarrok,
If you're still having problems where your fifth camera doesn't work, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
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