Arlo|Smart Home Security|Wireless HD Security Cameras

Any fix for "This video is not able to play in your browser"? Happens on Chrome occasionally.

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Luminary
Luminary

Has there been a resolution or a fix for the error message "This video is not able to play in this browser, please download to view"  issue?    I don't feel like reading through a zillion posts to see.

 

This has been happening occasionally when I try to view recorded videos.

Note: I'm using Chrome, and have changed nothing in the past 6+months, so why am I getting these occasional error messages?

Anyone else?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Sensei Sensei
Sensei

@billkex wrote:

Has there been a resolution or a fix for the error message "This video is not able to play in this browser, please download to view"  issue?    I don't feel like reading through a zillion posts to see.

 

If you mean the Flash warning, then yes there has been a resolution. Flash is dead.

 

That is the problem that prompted most of the "can't view" complaints.

 

If it is the "2K" problem, the subject of a steady trickle of complaints, that is a browser thing. Either use a browser that doesn't gag, or, if it exists, track down the software you need to get Chrome to play nicely. It seems to be the only common browser that won't play ball.

 

Here's the party line:

 

Which devices are supported for HEVC 4K or 2K playback?

 

Not much that Arlo can do about it.

 

 

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
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Luminary
Luminary

No, that was a totally different issue. I am using Chrome now and I don't have that problem.

 

This is something that occasionally happens maybe 1 out of every 7 recorded videos, I will get this message.

It will play the first 2-3 seconds of the video, and then I'll get this message & have to download it to watch it.

 

What causes this?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Sensei Sensei
Sensei

@billkex wrote:

 

It will play the first 2-3 seconds of the video, and then I'll get this message & have to download it to watch it.

 


That is the second of the two  possibilities that I mentioned. Flash and HEVC.

 


@billkex wrote:

 

What causes this?

 


See above, and the link to the HEVC explanation.


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
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Guru Guru
Guru

@billkex wrote:

This is something that occasionally happens maybe 1 out of every 7 recorded videos, I will get this message.

It will play the first 2-3 seconds of the video, and then I'll get this message & have to download it to watch it.

There's something wrong in the video that is causing the playback to stop.

 

If you play it with VLC and look at the stats, you will likely see a drop or other error around the time it stops playing in the browser.

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Luminary
Luminary

There's something wrong in the video that is causing the playback to stop.

If you play it with VLC and look at the stats, you will likely see a drop or other error around the time it stops playing in the browser.

 

Why does this do this now?

It never did it before. And it's just occasionally on this one camera.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Guru Guru
Guru

@billkex wrote:

 

Why does this do this now?

It never did it before. And it's just occasionally on this one camera.


Before the video was being played by the flash player.  That's no longer the case.

 

It looks like the two players are handling errored mp4s a bit differently.

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