my Arlo portal not responding

[VermS]

The Arlo portal seems not to be responding. Username and password are correct. I click login but nothing happens. no error message or anything. I get the same using Chrome and Firefox. Am running Windows 10 home. I have successfully logged on a few weeks back

Is this a flash issue?

[jguerdat · Accepted solution]

It's been working here. Is it still having an issue? WHat Internet security software are you using? Kaspersky has been problematic where you have to whitelist arlo.com. Also, if using a VPN, turn that off.

[VermS]

Just paused Kaspersky and you're right, portal goes on from the login. I thought that I added the my arlo site as an exclusion, but clearly not.

I'll liase with the Kaspersky guys and see what mask I need to add etc

You rock! I'd forgotton the check the AV

Thank you