This issue should now be resolved by updating to the latest version of the Arlo iOS app available from the iOS App Store, which is version 3.2.2. Please make sure you have the latest version installed. You can read more about the latest version here: iOS Mobile App - 3.2.2 - 25th June 2021.
I already tried rebooting, uninstalling, redownloading, reinstalling, etc. It will stop crashing if I don't go online, but that will make the app useless. I do get its background notifications just fine. I just can't log in and view and use. I get far as its post-splash screen before crashing as shown in my uploaded https://i.ibb.co/yVHPxDQ/6-CE2-F0-A6-2-EEB-4731-93-BA-52-CE320-A095-E.png screen shot/capture. This happens in two iPhone 6+s with their iOS v12.5.4 since the iOS app upgrade. Is anyone seeing this too with their old iOS devices with v12.5.4 too?
Thank you for reading and hopefully answering soon.
Let me send you a private message to gather more information from you.
And the Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
JessicaP: Got and answered it. I was able to reproduce it in an old iPad air (iOS v12.5.4) as well. 😞 Can you please kindly rename this forum thread title to say iOS v12 devices to include iPad (not just iPhones)?
Hello - I hope you can help.
I'm running 4 x Arlo Essential Spotlight Cameras - I've only had them a week. Everything was going great until today when the app stopped working. I open the app, it shows no cameras and 5 seconds later the app shuts down.
I've been access the app on an iPhone 6 running software version ios 12.5.4
Deleting the app and reinstalling works once - but the next time I access it crashes again.
Same thing happens to the app on my iphone 6 with iOS v12.5.4. Shut down and restarted the phone several times, uninstalled & reinstalled the app several times, no success. Still crashes after opening.
Page so you can update later when the bugs are sorted out rather than being the debuggers.
This evening my arlo app closes as soon as I try looking at the cameras. It’s happening on my iPad but not my phone. I’ve tried deleting app and reinstalling. App is updated.
I tried deleting the app and installing again, it works the first time, but start crashing when you try for the second time. Preventing updates as suggested will not help, since our phones already have the latest update installed.
JessicaP: Do you have any updates for us?
All: Arlo has to fix this. And yes, the issue goes away temporarily after uninstalling, redownloading, and reinstalling app and then the issue returns. 😞 Also, I noticed notifications still work. We just can't use its app.
Same. After update it worked on first launch. Closed and tried to reopen = black screen, then home screen appears, app running in background. Tried to resume app, black screen, home screen....you get the idea. Closing app and relaunching same results.
Uninstalled/reinstalled = same behaviour as above.
App dev QA before PROD launch - questionable at best. I thought with new dev team we had moved away from these bad days of 2.x. Emergency fix required. iOS app useless as it is.
I’m having exactly the same issues. I’m running IOS 12.5.4 and since a couple of days ago the App loads, lasts about a second then disappears. I’ve tried reloading (works first time them starts crashing again). Before this it has worked seamlessly. I’d really like to find a fix for this as quickly as possible if that’s possible.