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Apprentice

Re: Arlo iOS App - 2.6.0 -20th October 2018

How do you revert it back?
Message 76 of 343
Apprentice

Re: Arlo iOS App - 2.6.0 -20th October 2018

Yes I miss that.
Message 77 of 343
Apprentice

Re: Arlo iOS App - 2.6.0 -20th October 2018

I agree. But someone got paid a lot of overtime to scew this up. They won't admit they made a mistake. They think we just dont want to change the way we use arlo.
Message 78 of 343
Apprentice

Re: Release 2.6.0 - one step forward, two steps back

Costco will quit selling them to their customers because they listen to us. I agree, complain to Costco.
Message 79 of 343
Initiate

New app does not show battery life on list

Since the app update on iOS I can no longer see battery life for my cameras at a glance and have to go into each device settings page. It shows for a split second and then disappears.
Model: VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 80 of 343
Highlighted
Star

Re: New app does not show battery life on list

I'm not sure about battery life but I can say that the Wi-Fi signal will appear if it gets too weak. I wonder if the same thing goes for the battery if it gets too low maybe it will show up. I'm hoping they'll update the app again and add some of these features back in though...
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 81 of 343
Tutor

Re: Arlo iOS App - 2.6.0 -20th October 2018

What is the purpose of the giant square in the middle of my iphone videos?   

Message 82 of 343
Tutor

Re: Arlo iOS App - 2.6.0 -20th October 2018

Agreed.  Took me a few minutes thinking my cameras had gotten mixed up.   

Message 83 of 343
Initiate

Re: New app does not show battery life on list

Yeah i’ll Keep an eye on it. You might be right.
Message 84 of 343

Give The Old App Back!

The new app design is TERRIBLE. I can't find anything that will tell me if the "local recording" is working. And having to click on and check each and every camera for battery life is STUPIDITY at the highest level! I have eight cameras! I don't have half an hour to check battery life! AND WHERE DO I CHECK TO SEE IF LOCAL RECORDING IS WORKING?

GIVE US THE OLD APP BACK, NOW!!!
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 85 of 343

Re: Arlo iOS App - 2.6.0 -20th October 2018

The newest app design is complete garbage! Roll it back! Roll it back!
Message 86 of 343
MK6 Apprentice
Apprentice

Re: iOS App Update 2.6 is BAD!

DavidCruiseSF, when you view your videos from library do they appear more grainy sfter the update? Less than 1080p? More like 720?

well mine does and i have Arlo Pro 2.

Message 87 of 343
Guide

Re: New app does not show battery life on list

I don't like the latest update because key items are missing from the opening page under devices on Android app. Status for all cameras at a glance is no more availible. There are other so called enhancement that are not enhancement and poorly done. Please undo
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 88 of 343

Re: iOS App Update 2.6 is BAD!

Yes! and in live mode, it looks really grainy in low light. Also, the refresh rate looks really slow.
Message 89 of 343
MK6 Apprentice
Apprentice

Re: iOS App Update 2.6 is BAD!

From the App store Arlo:

”We’ve also refined the design of our app to put the important information front and center.”

 

How ironic is this. They actually REMOVED important information ie battery icon, motion icon and wifi, and made it less user friendly. Whoever approved this change should be fired!

 

 

 

Message 90 of 343
MK6 Apprentice
Apprentice

Re: Give The Old App Back!

Good luck! 

Message 91 of 343
MK6 Apprentice
Apprentice

Re: iOS App Update 2.6 is BAD!

You got 10 cameras? Have fun checking the battery percentage for each camera LOL!

Message 92 of 343
MK6 Apprentice
Apprentice

Re: Arlo iOS App - 2.6.0 -20th October 2018


@PerryArlo wrote:
You also can’t see all activity zones at once, like you used to. The old interface was fine, but now if I want to tile different zones to make sure to cover one area and exclude another, it’s really difficult.

Yes! Especially handy if you got an iPad Pro 12.9”

Message 93 of 343
Initiate

Re: Arlo iOS App - 2.6.0 -20th October 2018

*Sigh* I am tired of Arlo useless updates. I am here still complaining till this day about the notification sound for iOS. No way to change the sound. Now my Arlo Q live stream is laggy. Did not happen before update. I also agree with other people losing the battery, motion, signal strength icons. Now we are required to click more buttons just to see those settings.. I regret buying this camera system. Why fix something that is not broken??
Message 94 of 343
Tutor

Re: Arlo iOS App - 2.6.0 -20th October 2018

this update SUCKS big time, cannot use microphone push to talk, the toolbar menu does not stay like the old version. The only reason I am using this camera is to be able to talk to my son with Autism and is now useless!!

Message 95 of 343
Star

Re: Latest version of app sucks

Indeed as mentioned in my prior post on this we urgently need the UI for the camera view returned to the prior design whereby Activity, WiFi, and Battery indicators were not two plus (plus being for multiple cameras) clicks away, however,  early this morning I found that when one of my camera’s battery level went to 7% (which prompted the standard email and iOS notification) on the new UI an orange low battery indicator continually stays present next to the 3 dots on the new interface.  

 

So I suspect the developer/designers of the new UI were perhaps thinking we only need to see an indicator when a camera’s batteries are at a critical level.   Sadly, though, this further emphasizes how they are not in touch with how real users admin their cameras.   We want to know not when we just have a day or less to change a camera’s batteries, but the trending of the discharge of multiple cameras quickly so we can anticipate when we should schedule battery changes.   Example: you are going away for the weekend and you note one camera’s batteries are at 65% from your quick scan of the prior version’s UI so you proactively change the batteries because from experience you know the battery discharge capacity is not linear (in over two years of experience with this system I have found that it can take 2 months of normal use to go from 100% to 80%, but just one day from 65% to 5%).   Perhaps if in the settings for the new UI they provided a threshold control for wifi and battery levels that determined based on such variable setting whether those icons would appear on the main camera view that could be a fix, but the key is the *** threshold level must be configurable*** so if for example I was going out of town for a while I would want to see the battery warning indicator on the default camera view if the battery was less than 80% yet for normal day to day I may go with the battery indicator showing up at 60% or even less (Depending on the weather).

 

Anyway. . . .without such major fixes for the new UI we need the old UI back ASAP.

Message 96 of 343
Apprentice

Re: Latest version of app sucks

You stated that perfectly. Before I leave town for 2-7 days, I checked the battery level of each of my cameras at a glance with the old version

And if I wanted to test motion and audio easily, I could look at the icons while roaming.
Message 97 of 343
Mentor

Re: Latest version of app sucks

Jtxnet:  My battery experience doesn’t match yours, but my monitoring of battery levels is likely similar.  I pay close attention to my travel plans and battery levels.  I monitor four locations that are an hour or so apart, so it is important to know when a battery is at 40%, if I don’t plan to be on-site for several weeks or more.  Under the prior UI, I could look at the battery levels on all cameras on a site with a glance and immediately know if I should swap one or more on my upcoming visit.

 

Isnt funny how the “Arlo Community” doesn’t include any of the management or developers in charge of maintaining and evolving the Arlo family of products?  We get one well-meaning community rep.

Message 98 of 343
Mentor

Dear Arlo Product Management & Develoment

Dear Arlo Product Managment & Development

 

I really liked your previous dashboard style UI for my camera system.  With a glance, I could see recent images from each camera, observe battery levels and signal strength and generally see the status of the system.  It was a market leading UI...why did you destroy a market leading UI?  What input did you solicit from the community of your best Arlo customers when considering design alternatives?

 

There were plenty of problems with the system, don’t get me wrong.  And as users we would have cheered you for actually fixing the problems.  Instead, you have wasted precious time and resources making changes that devalued your system and sacrificed goodwill with your customers.

 

What were you thinking?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 99 of 343
Star

Re: Latest version of app sucks

I have called and spoke to customer support this morning. They admitted that this was a flaw in the update and are suppose to be correcting it. They created a case to keep up with the number of complaints they are getting about it. 

Model: VMB3000 | Arlo Base Station
Message 100 of 343