Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2 - Big Issue & Still Waiting For The Bug To Be fixed

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SWSC5566 Aspirant
Aspirant

Hi All and for the Arlo managment team,

 

There is a big bug(issue) - please fix it ASAP. Arlo support case no : 40632299 and 40624383.

40632299 had all the video and 40624383 had the setting of Motion_Detection_Sensitive_Setup_value

This is a very big issue if both of the settings on the web page and back end does not match.
I had been worked with your level 2 support for weeks.
Still, have the same issue while I walk on the edge which closes to Pedestrian walk- does not trigger the Arlo motion detection.

Support team did work on this issue with me - the same issue still exists "the range is much short than before."

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

What is the issue you are experiencing with your Pro 2 camera?

 

Have you tried to remove the cameras from your settings & re-sync them?

SWSC5566 Aspirant
Aspirant
Please see the Arlo ticket numbers and there are a lot of videos and detail information for issue in all these tickets. I did share these tickets no. with the person while I called Arlo Carlsbad Office at Jan.3rd 8:22am. 2019.

Please go over these tickets:

The Arlo cases no. has been opened:
40624383
40632194
40632299
40650952
40653429

40653429

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera