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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
This morning I logged in to check my system and it said that all of the cameras were offline.. I then looked at the base station and it said that the base station was offline. I rebooted the base station and after a few minutes, all of the cameras came back online.
So I have two questions. This system has only been installed for a couple of weeks, so why would it have gone offline when there were no internet or power issues in the house during that time?
Second, why would I not have receive some sort of an alert from the cloud-based monitoring? If the base station goes Offline that is a critical component and I should receive some sort of an alert from Arlo that tells me that my base station is off-line and I should check it?
At the time the base station was indicated as offline, all 3 of the LED's was solid green. There was no idicatio of trouble and the home network was stable with no other devices indicating issues. The base station is plugged into a bettery UPS so there is no intermittant power issues. As far as I can tell, the issue was completely within the Arlo base station or netgear cloud. Rebooting the base station resolved the issue...for now. Because this is a brand new install, it concerns me that this could be an issue going forward.
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