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Arlo app does not recognize new phone

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robertwis
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Follower
‎2021-10-05 02:22 PM

Recently replaced my iPhone 10 with a new iPhone 13. Arlo app does not recognize the new phone and I no longer have the old one. is there a workaround?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2021-10-06 01:56 PM

Hi @robertwis

 

Are you able to sing in to the Arlo app on your new device? Do you have a screenshot of any error messaging?

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