Arlo Single Camera Subscription Plan

[lcman]

I have 2 single camera subscription plan - paid.   But I can only view the recording of 1 camera only.   I login the my.arlo.com and can only view my profile and subscription plan.   And I cannot control or change the cameras setting.

[StephenB]

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@lcman wrote:

  I login the my.arlo.com and can only view my profile and subscription plan.   And I cannot control or change the cameras setting.

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Are you using a mobile browser (phone or tablet)?

You need to use a PC to see the cameras in your browser.

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@lcman wrote:

I have 2 single camera subscription plan - paid.   But I can only view the recording of 1 camera only.  

Can you livestream the problem camera?

If you can, try making a manual recording while livestreaming and see if it shows up in your feed.

[lcman]

Thanks.  I can view all cameras with PC browser now.   But how can I update the 2 camera linking with my 2 paid single camera subscription plan.  The web page setting has been changed and I cannot locate.  

[StephenB]

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@lcman wrote:

Thanks.  I can view all cameras with PC browser now.   But how can I update the 2 camera linking with my 2 paid single camera subscription plan.  The web page setting has been changed and I cannot locate.  

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Try clicking on the profile option in the upper left.  Then choose the Location (likely "home") and then Plans.

[lcman]

I can only locate the profile of my account setting.  

[StephenB]

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@lcman wrote:

I can only locate the profile of my account setting.  

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What do you see when you click on subscription in the lower right?

[lcman]

[jguerdat]

I only see a single 1 camera plan but since I don't use those perhaps there's something I don't understand. If, in reality, you only have a one single camera plan that would likely be the issue.