Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Discussion stats
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Follower

Arlo Pro Push Notification Is Sending Multiple Ding Sounds After Update

When motion is detected on one of my 6 cameras the push notification sends me 6 ding sounds vice 1 like it use too. Anyone know why?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 109
Aspirant

Re: ArloPro push notification

Hi, having the same issue and I set the notification sound to silent and no vibrate but it still dings. I have tried uninstalling and reinstalling the app with no luck. I also notice that the app has new features that allow for people, animal, vehicle detection but I only have one option which is people. I am getting too many notification now.
Message 2 of 109

4 Tones Per Notification Arlo Pro

With the latest update, it seems I am now getting 4 audible tones for each camera notification. This just started with the update on the 20th where it also introduced this Smart Arlo feature... I have turned off notification sounds in the main notification section of my S9+ as the app notification section doesn't work. I only have the notification set to vibrate now. Very annoying, thought I was losing my mind with all the audible alerts

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 3 of 109
Master

Re: 4 tones per notification Arlo pro

Same here on my S7 Edge

Message 4 of 109
Virtuoso

Re: 4 tones per notification Arlo pro

Try this: Force stop the app. Clear cache. Clear data. Go to Cloud and Accounts.>Back up and restore>Switch off Automatic Restore under Google account. Uninstall app (from phone not Play Store). Reinstall. Switch back the Automatic Restore if you want.

 

One other thing: For a just-to-make-sure, I have a Samsung, so on the Back Up and Restore page, I go back between uninstall and reinstall by backing up and restroing my data on the Samsung Clound with the app gone. Then when I relaod the app from the Play Store I know it is clean and there are no overwrites.

Message 5 of 109
Star

Re: 4 tones per notification Arlo pro

Same on my wifes S9.

Message 6 of 109
Highlighted

Re: 4 tones per notification Arlo pro

Tried that luminary... still same 4 audible alerts occurring
Message 7 of 109
Guide

Notifications

Since the update it doesn't notify my android all the time and sc sometimes late... everything's has been messing up this past week. It used to work fine
Message 8 of 109
Arlo Moderator

Re: ArloPro push notification

@Davb,

 

Have you updated to the latest version of Arlo Mobile App? Have you rebooted your base station & tested again?

 

@Denbo,

 

What version of the Arlo Mobile App are you running?

Message 9 of 109
Aspirant

Re: Notifications

I am having the same problem and it is very frustrating. My husband just says send it back and get blink. I hope they issue a fix soon, I would rather stick with Arlo but I need to know when the cameras are set off and right now I can only see that if I go to the app. I do not get the notification that it has been activated
Message 10 of 109
Tutor

Re: Notifications

Mine too....just posted about some other issues since the update ! 

Model: VMC3030 | Arlo Wire-Free Camera
Message 11 of 109
Aspirant

Re: ArloPro push notification

I am using version 2.6.4_23200
Release date of 11/26/18
Message 12 of 109
Aspirant

Arlo Po/Arlo Pro 2 Multiple Notifications

I'm recieving multiple push notifications again after the last update. What is the correct way to fix this issue? I fixed it before. But I'm missing something this time. A step by step guide would be nice. I'm up to 5 notifications per event. It is very annoying. I have a Galaxy Samsung S8.  I notice there are multiple answers. And everytime I do the steps wrong it adds another notification. 

Any help would be appreciated.

Thanks Pat

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 13 of 109
Arlo Moderator

Re: ArloPro push notification

@Denbo,

 

What Device/Model/OS are you using?

Message 14 of 109
Master

Arlo Po/Arlo Pro 2 Multiple Notifications

Is this with 2.6.4_23200? If so, that's disappointing to hear

Message 15 of 109
Aspirant

Arlo Po/Arlo Pro 2 Multiple Notifications

Yes. 2.6.4_23200  Started with the last update (last week?)  Continuing with the update today. 

Message 16 of 109
Aspirant

Re: ArloPro push notification

Samsung note 8 smn950u
Android version 8.0.0
Message 17 of 109

Re: 4 tones per notification Arlo pro

Still waiting for others to chime in.., pun intended
Message 18 of 109
Arlo Moderator

Re: ArloPro push notification

@Denbo

 

Have you updated to the latest Arlo Mobile App 2.6.4 and tested this again?

Message 19 of 109
Aspirant

Re: ArloPro push notification

I have updated and using the latest version.
Message 20 of 109
Arlo Moderator

Re: ArloPro push notification

@Denbo

 

Is it possible to update your device to the latest android firmware 8.1 and test again.

Message 21 of 109
Arlo Moderator

Re: Arlo pro/Arlo pro 2 multiple notifications

What Device/Model/OS are you using?

Message 22 of 109
Master

Re: Arlo pro/Arlo pro 2 multiple notifications


@ShayneS wrote:

What Device/Model/OS are you using?


I'm using a Samsung S7 Edge with Android 8.0

Message 23 of 109
Aspirant

Re: Arlo pro/Arlo pro 2 multiple notifications

Samsung S8 - Android 8

Message 24 of 109
Arlo Moderator

Re: Notifications

Hey everyone,

 

Have you guys tried to update the Arlo app? What phone device and operating system are you running? And do you have a subscription?

Message 25 of 109