Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

[ricecookinazn]

One of my Arlo Pro 2s stopped detecting motion and doesn't automatically switch out of night mode when I manually view the feed during the daytime. Does anyone know what may be causing these issues? Have had it for a few years now with no issues.

Firmware: 1.070.52.1_35_1bdb65f

Hardware: H6

[DannyBearAgain]

You can try a camera reset by removing the battery from the camera for 10sec.

[ShayneS]

@ricecookinazn Are you still experiencing this behaviour?

[ricecookinazn]

I've tried that before with no luck.

[ricecookinazn]

@ShayneS Yeah, still experiencing this behavior.

[ShayneS]

@ricecookinazn 

Does the cam switch from night mode when you live stream over the web portal?

[ricecookinazn]

@ShayneS stays on night mode over the web portal too.

[ShayneS]

@ricecookinazn 

Can you try removing the camera from your device settings and reinstall the device? 

[ricecookinazn]

@ShayneS I’ve already tried removing and reinstalling the device. No luck with that either.

[ShayneS]

@ricecookinazn 

Thank you for all the information, I have provided this to the appropriate team and they should be reaching out to you as soon as possible.