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Arlo Pro 2 notification not working with iOS 12.0

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Tutor
Tutor

Arlo Pro 2 notifications not working after updating iPhone iOS 12.0. 

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Aspirant
Aspirant

Try turning your Iphone off and back on again.  That worked for me. 

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Tutor
Tutor

Thank you, but turning iPhone off did not fix the problem.  I am still not receiving notifications.  Does anyone know when Netgear / Arlo will upgrade the app to fix the problem?

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Arlo Moderator
Arlo Moderator

Hey @Jittmoon,

 

Have you tried uninstalling the app, restarting your phone, and then reinstall the app?

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Tutor
Tutor

Hi JessicaP,

Thank you, I tried your suggestion but still not receiving notifications. Do you know when Netgear/Arlo will be upgrading their app to fix this problem?

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Arlo Moderator
Arlo Moderator

Make sure to check you have the notifications turned on your device as notifications should be working properly on iOS devices. See here to make sure all your notifications are enabled: How do I enable and disable Arlo push notifications on my iOS device?

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Tutor
Tutor
Thank you. Problem solved. My primary user had to delete and grant me access again. I deleted the app shutdown my iPhone and reinstalled the app and it works now.
Discussion stats
  • 6 Replies
  • 726 Views
  • 1 Like
  • 3 In Conversation