Arlo Pro 2 base station VMB4000 won't connect to Apple Homekit

[ChicagoDog]

We've used the same seven Arlo Pro 2 cameras and an Arlo VMB4000 base station for several years and, until we completed a cross-country move last year, they all connected to our Apple Homekit without fail. However, when I installed the cameras and base station in our new home last spring, the VMB4000 base station failed to connect to Homekit, and therefore, the cameras can't connect to Homekit. I've tried everything in the months since then. I've performed a factory reset on all seven Arlo Pro 2 cameras as wel as the Arlo VMB4000 base station. I've also performed every type of reset that exists for these devices, but still no luck. As directed by the many support articles on this topic, I've tried to connect by going to Settings>My Devices>Base>Homekit Set Up> but it never advances beyond "Discovering your device. Please wait." The firmware is up to date. The cameras all function as expected. But they just won't connect to the Homekit. Based on the discussions I've read here, it would appear that I need Arlo to send a "token request" to my Arlo VMB4000 base station. Is this the best way to request that? Thank You. 

[USA1000]

I am afraid so I have the same base station and Arlo Pro 2 cameras as you do and they suddenly stopped working about 10 days ago. Now the base station will not connect even though it is at the most current firmware updates. It appears that Arlo mistakenly deleted our tokens on the belief that we had no units or other accessories that required mandatory subscription services, instead of the guaranteed 7-Day clouds

[ChicagoDog]

And I pay for the 30-day cloud. Why am I not surprised? 

[StephenB]

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@ChicagoDog wrote:

 But they just won't connect to the Homekit. Based on the discussions I've read here, it would appear that I need Arlo to send a "token request" to my Arlo VMB4000 base station. Is this the best way to request that? 

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That is the next step.  All you really need to do is ask for it here - ideally putting the request in both the title, and the post text, and also tagging the mods ( @JamesC and @ShayneS )

Since you have a subscription, you can also call support (using the phone support option in the app).

[JamesC · Accepted solution]

ChicagoDog, USA1000

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[UI_Error]

Hi James, I also have the same issue with HomeKit not detecting my base station now

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Sfinzel]

I also cannot connect my base station to homekit

[JamesC]

Sfinzel,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Beim]

Hi, i have the same problem. I cannot register my station . The register flow starts, but HomeKit says its not compatible. The latest firmware is installed.

[JamesC]

Beim,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Beim]

Now it works. Thanks!

[TINAMK444]

Im having the exact same problem and think I need a token request to. I followed all the setup instructions to connect to apple home and still not working.

[JamesC]

TINAMK444,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC