Arlo Pro 2 always says poor wifi signal

[Amengle]

Hello,

These are the models I currently have

BASE - VMB4000r3

CAMERA 1 - H3

CAMERA 2 - H3

Both cameras always say poor signal strength even though I have 1 less than 10 ft away from it. I have never gotten it to say anything better when moving them around before mounting. I have tried rebooting the base, both wifi AP's and cameras with no luck. Any suggestions?

Aaron

[jguerdat]

Same issue with both the app and a browser? Try moving the base away from the router. Also check for another wireless device that uses the 2.4GHz band that may be near the base.

[Amengle]

Unfortunately so, I will try to move the base farther from the router when I get home later today. The router and base are in the garage by themselves with nothing else near them but I will check around to see if anything could be causing issues also. Thanks and I'll let you know later today how that goes!

[Amengle]

So tried moving the base, no luck. There is also nothing else nearby that would be causing interference that I can see. Most stuff is either on th 5GHz range or on the other side of the house for 2.4GHz.

[rgil1941]

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@Amengle wrote:

So tried moving the base, no luck. There is also nothing else nearby that would be causing interference that I can see. Most stuff is either on th 5GHz range or on the other side of the house for 2.4GHz.

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[jguerdat]

Try removing a camera from Settings, My Devices and resyncing to see if anything is different. ALso verify you have the latest firmware.

[Amengle]

Thanks for the tips, just tried to remove and readd the cameras with no luck. Also everything is up to date when I check device settings and go to the firmware. Any other suggestions? Kinda running out of ideas here...

[jguerdat]

Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

[JoseCanyusi]

Please reply if you find a solution. I'm having the exact same issue.

[Amengle]

Sure thing! I am waiting for support to get back to me, when we come to some sort of resolution I will let you know!

[Dominic39]

I have same probleme.

Someone to find a solution?

[Amengle]

Unfortunately still waiting for a reply back from Arlo support... it has been about 2 days now going on 3 without a response, this is becoming kinda fustrating.

[daviidpointon69]

Watching this as I have the same problem and really interested in hearing what support have to say..
If you can keep us updated it would be much appreciated.
D

[SDtn]

I have this same problem. Everyone says move base station closer, but that is no help, when I read the base station signal with my phone it says 4 bars, but camera only says 1 bar.

[jcrod73]

Same issue here. Even have one camera that is recharging sitting right next to the base station. Still says poor signal.

[StigA]

I have the same issue ass you folks describe. Will follow to see if it's a known bug or if there will be a fix.

[jguerdat]

Are you using the WiFi indicator for the cameras on the Devices tab or in the positioning section of settings for your camera? Based on my observations, the positioning indication is bogus at the moment.

[SDtn]

Hi,
I am using the signal indicator under the devices tab. Although, the signal indicator under the settings tab iindicates the same signal strength.
I can also see the signal strength indicator using the WiFi settings on my iPhone. The signal strength for the arlo home base has 4 bars as does the signal indicator for my router network.
Thanks for your help

[daviidpointon69]

I was using the signal indicator in the positioning screen.
When I look at the WiFi indicator icon on devices it does actually reflect the signal I would expect for each camera given their distances from the base station.
If the positioning screen is not working then panic over it seems.
Much appreciated.
D

[Chrischavez74]

I have the same issue with one of my cameras. I cant even connect to it 60% of the time, Super fustrating.

[Amengle]

Yeah it can get annoying not being able to use a feature that you have. They are sending me a replacement base to see if that fixes the issue. So we shall see 

[JoseCanyusi]

I have two bases, both do the same. I doubt another one will be any different. Just another failed feature to go along with the poorly, if not completely failed two-way voice communication, instant notifications delayed by 20-30 minutes because the app is dozing, up to 6 second delay for recording to start after motion detection, video servers being slow to respond... this setup really needs a lot of improvement, but I'm invested to the tune of about $900, so I'm stuck with it...for now.

[jguerdat]

Stop using the inidcation in the Camera Positioning section. Use the WiFi indicators on the Devices tab for each camera.

[Shane0nz]

So ive just had a replacement because of this signal issue, tbe replacement set also says poor, yes in the camera positioning, you say do not use this indicator? So how come my camera drains to 58% after only 1 weeks use and its not even a busy area, tell me if im wrong but the poor signal from base to camera means they are constantly connecting/disconnecting which it says will drains battery, what good is that?

[jguerdat]

A poor signal between base and camera will certainly drain the battery faster but the Camera Positioning indication always shows poor while the one on the Devices tab seems to be accurate. What does the indicator on the Devices tab show?