Arlo Pro 2 Solar Panel VMA4600 Warranty Contact

[FoggyDaze]

My Arlo Pro 2 VMA4600 Solar Panel stopped charging. I’ve had it since the middle of February 2021, within 1 year. The solar panel was bought direct from Amazon.

Arlo customer service phone number is only a message that points to app support or the forums.

Chat bot says I don’t have a qualifying product or plan so I can’t talk to a live agent.

Anyone know a contact I can send a warranty inquiry to?

Thanks!

[FoggyDaze]

Online chat is just the chat bot that won’t connect me to an agent since I don’t have a subscription plan. My old Arlo Pro 2 has cloud recording included with no fees.

[dcfox1 · Accepted solution]

You can sign up to a subscription and get live support the cancel it when resolved and you will be reimbursed for the unused part. You can post here details about your panel problem. Note if you live in a cold region, it will not charge the battery under freezing temps (32F, 0C).

[FoggyDaze]

I subscribed on the single camera, $2.99 plan and got a hold of live chat support within a couple minutes. They are reviewing my warranty request.

Thanks for suggesting the subscription. It’s a first that I needed to pay to get a hold of some one to talk to for warranty.

Hope the request is approved.