Arlo Pro 2, Push to Talk (Galaxy S9)

[SilentKrill]

I have 8 Arlo Pro 2 cams and have never been able to use the Push to Talk feature on any of them from my 2 Samsung Galaxy S9 and 9+ phones. Works fine from an old iPod touch i have. I know this has been a running problem for a few years which Arlo seems to not fix. Every time I have called they act like its the first time they've heard about it, and run me through all the basic steps leading to a factory reset on everything, and starting from scratch. All my firmware are kept updated in all cams and base stations. I know many others have this same issue, has there ever been a confirmed proper fix? I have already done all the typical fix attempts.

Thank you!

[JessicaP]

Hi SilentKrill,

When you say that the push to talk feature does not work on your Android devices, are you saying you're receiving an error? Is this happening on both WiFi and/or cellular data?

[SilentKrill]

I will clarify, the audio is VERY quiet. No matter how soft, loud, or yelling into the phone, the audio coming out of the arlo is so quiet a person standing next to it cannot hear.

Yes it is over wifi and cellular, no nothing is wrong with my phone before you head in that direction. Have tried on 2 different S9 and S9+, gets the same result.

There have been quite a few posts in the community and on random web forums asking this same problem, but they never get a proper fix or resolution from anyone affiliated with Arlo. Posts just go through the normal troubleshooting steps, then just go dead. Its really unfortunate buying 2 full Arlo systems w/cameras, but not being able to use a useful key feature.

[SilentKrill]

It would be nice to see Arlo address this long well known issue with Galaxy specifically the S9 phones with an update/patch.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.